Who do I contact about privacy questions?

Use live chat from 09:00-23:00 WIB, email privacy@vivi4d.club, or the request form. Add your registered phone number so we can match the right account before we reply.

Reference

How vivi4d Handles Privacy in Indonesia

This privacy policy explains what we collect when you open an account, send a request, or move funds through DANA, OVO, GoPay, or QRIS.

Account DataCookie ChoiceLocal LawBrowser Consent

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What This Policy Covers

vivi4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the data needed to open and secure your account, handle privacy requests, and complete wallet-linked checks. That can include your name, mobile number, device type, browser data, and the payment reference tied to DANA, OVO, GoPay, or QRIS when you use those rails.

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We do not use that record for anything outside the purpose you see here. If you ask for a correction or copy, we match the request against your registered contact details before we reply. Where local law requires a longer hold, we keep the record for
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that period; otherwise we remove or archive it when the purpose ends. Access depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Reach Our Privacy Team

If you want to ask what we hold, correct a phone number, or request a copy of your record, use the same contact paths we use for privacy requests. Our chat team replies from 09:00-23:00 WIB, email stays open after hours, and the form is ready on mobile or desktop. We ask for your registered phone number so we can match the right account before we share any data.

Team online

Live Chat

Open chat from the help button and send your privacy request in one message. We use that thread to confirm the account, explain the record we hold, and route follow-up steps during 09:00-23:00 WIB.

Email

Write to [email protected] with your name, registered phone number, and the change you want. We reply after we match the record, which helps us protect the account from accidental changes.

Request Form

Use the request form if you want a copy, correction, or removal step. On Android Chrome and iPhone Safari, it opens cleanly in the browser and accepts your submission once the fields are complete.

DATA HANDLING

How We Keep Records Safe

We keep privacy handling narrow: collect what the account flow needs, store it in protected systems, and limit access to staff who handle requests.

Data Scope

We collect name, phone number, device type, browser data, and payment references only when you send them in the account flow or a privacy request. Anything outside that purpose is not part of our standard record.

Cookie Choice

Your browser stores the cookie choice you make, so you do not need to reset it every time. Session cookies end when you close the tab, while preference cookies stay until you clear them.

Account Security

We use session checks and device signals to help confirm logins, especially if you switch between Android Chrome, iPhone Safari, or a shared desktop. Sign out after use if the device is not yours.

Retention

We keep support and change-request records only as long as needed to answer the request, meet a legal duty, or resolve a dispute. After that, we archive or remove them on schedule.

Change Requests

To change your data, send your registered phone number, the record you want updated, and the exact correction. We use those details to match the account before we process any change.

Local Access

Access depends on local law and is available only where local law permits. If a request conflicts with a legal duty, we will explain the limit and the part we can complete.

Privacy Questions We Hear Often

These are the privacy questions we hear most often before an account opens or a record is updated. We keep the answers focused on what we collect, how long it stays in the system, and what you can ask us to change. If you use DANA, OVO, GoPay, or QRIS, the same privacy rules apply to the data linked to that payment reference.

We collect the name, mobile number, device type, browser data, and the contact details you choose to share. If you use DANA, OVO, GoPay, or QRIS, we also keep the matching reference for record checks.

We keep only the payment reference needed to match your request and confirm the record. We do not use that detail outside account handling, and we remove or archive it when the purpose ends.

Send your registered phone number, the field you want corrected, and the new value through chat, email, or the form. We verify the account first, then make the change if it is allowed.

We keep records only as long as needed for account handling, request resolution, legal duty, or dispute checks. Session cookies end when you close the browser, while preference cookies stay until you clear them.

Yes. On Android Chrome and iPhone Safari, our browser choice and consent records stay with that device unless you clear them. Shared phones should be signed out after use.

Use live chat from 09:00-23:00 WIB, email [email protected], or the request form. Add your registered phone number so we can match the right account before we reply.

Yes. Access depends on local law and is available only where local law permits. If a request conflicts with a legal duty, we will explain the reason and what we can still do.

How vivi4d Handles Privacy in Indonesia

Where To Reach Our Privacy Team

Live Chat

Email

Request Form

How We Keep Records Safe

Data Scope

Cookie Choice

Account Security

Retention

Change Requests

Local Access

Privacy Questions We Hear Often

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay, or QRIS details?

03 How can I ask for a data correction?

04 How long do you keep my records?

05 Do cookies work on Android and iPhone?

06 Who do I contact about privacy questions?

07 Can access depend on local law?

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